Team Manager, Prime Video Trust
1 week ago
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.
We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.
We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.
Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide.The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
If this sounds exciting to you, please read onThe Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world.
As a Team Manager, you are responsible for working with a global team of Sr. Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform.Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines.
Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.To be successful in this role you'll need to be well organized, managing multiple Sr. Associates with different issues at any one time.
Your team of quality auditors will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines.
Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.To be successful in this role you'll need to be well organized, assisting multiple dynamic quality auditors with different issues at any one time.
Technically savvy with an interest in content moderation/data labeling, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the auditors.
Key job responsibilities- Manage a team on tasks associated to content moderation and data labeling quality checks
- Provides end to end support for optimization of auditors
- Leads and motivates the team to deliver on quality goals
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
- Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis.
- Proactively gathers, analyzes, and shares data with management to influence business decisions.
- Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Work closely with tech teams to get all internal tool related issues resolved.
- Exhibits & drives a culture of putting customer first with the team.
- Ensures timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
Bangalore, KA, IND
BASIC QUALIFICATIONS
- A completed Bachelor's Degree from an accredited university.
- Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management.
- Strong proficiency in Microsoft Word, Excel, Outlook and aptitude for learning additional software tools
- Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections
- Flexible to work in rotational shifts.
- Experience in handling quality operations for content moderation, data labeling, e-commerce.
- Experience in data analysis, either professional experience or through your education.
- Passionate about video content, online streaming platforms, online business, e-commerce.
- Desire to work in a fast-paced, challenging environment.
- A completed Bachelor's Degree from an accredited university.
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