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Front Office Associate
1 week ago
Job Title: Front Office Associate
Company Name: Spree Hotels
Location: Bhopal, Madhya Pradesh
Salary: Up to ₹16,000 a month
Employment Type: Full-time
Job Description:
Are you passionate about providing exceptional customer service and creating a memorable experience for guests? Spree Hotels is seeking a Front Office Associate to join our dynamic team in Bhopal, Madhya Pradesh. As a Front Office Associate, you will be the face of our hotel, welcoming and assisting guests with their inquiries, ensuring their needs are met, and making their stay enjoyable.
Responsibilities:
- Welcome guests warmly as they arrive and bid them a fond farewell upon departure.
- Handle VIP guest arrivals and departures with utmost professionalism.
- Efficiently manage multiple tasks in a busy and fast-paced environment.
- Demonstrate comprehensive knowledge about the property, city, and local attractions to provide guests with relevant information.
- Uphold hospitality standards to deliver excellent customer service.
- Provide assistance and guidance to guests, offering information about the hotel and surrounding activities.
- Facilitate VIP arrivals and complete necessary pre-registration formalities.
- Maintain and organize guest folios as instructed, noting their preferences and feedback.
- Coordinate with housekeeping for room cleaning schedules.
- Obtain guest feedback during departure to improve our services.
- Ensure impartial and respectful treatment of all guests.
- Adhere to the hotel's rules, policies, and management guidelines.
- Maintain high standards of personal grooming and hygiene.
- Continuously strive to improve skills and knowledge related to the hospitality industry.
- Possess strong verbal and written communication skills in English.
- Demonstrate excellent organizational and time management abilities with great attention to detail.
- Be guest-service focused and work collaboratively with the team.
- Exhibit a positive, outgoing, and self-motivated attitude.
- Flexibility to work various shifts, including days, evenings, weekends, and holidays.
- Present a professional demeanor and appearance.
- Show attentiveness, discernment, and meticulousness in all tasks.
FAQs:
Q. What are the working hours for this role?
A. The Front Office Associate position is a full-time job with a rotating shift schedule, including morning, evening, and weekend shifts.
Q. What benefits are offered with this position?
A. We provide the following benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Q. Is prior experience required for this role?
A. While prior experience in the hospitality industry is desirable, it is not mandatory. However, having one year of experience with Microsoft Office is preferred.
Q. What qualifications are required for this job?
A diploma is preferred for this role.
Q. How can I apply for this position?
A. To apply, please speak with the employer at
Q. Is relocation necessary for this job?
A. Yes, for this position, reliable commuting or relocation to Ooty, Tamil Nadu, is required.
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