Agm - Prepaid Process & Delivery
1 week ago
Job Req ID:
Location: Mumbai, IN- Function: Other- About:
- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Prepaid Process Design, Creation & Rollout Lead
**Job Level/ Designation
M2 / AGM
Function / Department
Customer Service / Prepaid Process and Delivery
Location
Corporate - Mumbai
Job Purpose
- Analyse the business requirement & Identify opportunities to standardize processes.
- Continuously evaluate and modify existing processes / practices to bring more operational efficiencies & simplify the QRC handling journeys
- Publish monthly dashboards & EDMs of Process simplified with Impact to all stake holders
Key Result Areas/Accountabilities
- Improve and sustain TNPS and NPS KPIs
- Drive continuous process simplification and improvements
- Identify opportunities to upgrade user / customer journeys catering the dynamic needs & enhance operational efficiencies through effective collaboration with cross functional teams
- Validation & Simplification of Customer Communication
- Ensure smooth rollout of new product launch process (QRC)
- Identification of unique opportunities to enhance TAT, FTF & reduce complaints through special projects
Core Competencies, Knowledge, Experience
- Good knowledge and Subject Matter Expertise around Processes, Systems and Applications
- Ability to influence & drive cross functional projects
- Exposure to Customer Lifecycle Management
- Excellent Analytical Skills
- Proactive Resolution Skills
Must have technical / professional qualifications
- Graduation/Post Graduation/MBA with good experience in various customer service roles
- Experience in Prepaid Process Management
Years of Experience
- 10 Years
Direct reports
NA
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:RoleSME Amdocs C1, Prepaid Products Delivery**Job Level/ DesignationM2Function / DepartmentTechnology Products - (Charging & Convergence)LocationMumbai (Corporate)Job PurposeGood understanding of prepaid charging system, business criticality. Role accountable for prepaid charging...
-
Gm-prepaid Process
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...
-
Agm - Active Operations
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:RoleCentral Charging Operations**Job Level/ DesignationM2 / AGMFunction / DepartmentActive OperationsLocationMumbaiJob PurposeThe purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle governance of IN services & end to end service...
-
AGM - Marketing Analytics
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Marketing Analytics
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Marketing/Digital- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Agm - Active Operations
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Other- About:RoleCustomer VOC, TNPS, Audits & Analytics**Job Level/ DesignationM2 / AGMFunction / DepartmentCustomer Service / Postpaid Process, System & Project ManagementLocationMumbaiJob PurposeStudy and find inferences from customer VOC from various data sources like CRM interactions, feedback at retail, TNPS...
-
Agm-tes
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
AGM - Post Paid Processes & Systems
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Limited Full timeRole CLCM Projects : New Tech Projects Job Level/ Designation M2 / AGM Function / Department Customer Service / Postpaid Process & Delivery/Process & Project Management Location Mumbai Job Purpose Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancements ...
-
Agm - Digital Integration & Delivery
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Agm - Post Paid Processes & Systems
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Other- About:RoleCLCM Projects : New Tech Projects**Job Level/ DesignationM2 / AGMFunction / DepartmentCustomer Service / Postpaid Process & Delivery/Process & Project ManagementLocationMumbaiJob PurposeIdentify opportunities in the existing ecosystem and drive process improvement with the help of automation and...
-
Agm - Iot Solution & Delivery
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:RoleAGM-IOT Solutions**Job Level/ DesignationM2Function / DepartmentCorporate TechnologyLocationMumbaiJob PurposeTo design and deliver innovative services to enterprise customers - fulfilling business requirements & enhancing revenue to company. To plan end-to-end delivery and capacity...
-
Agm Quality
1 week ago
Mumbai, Maharashtra, India Viceroy Properties Full timeViceroy is driven by a young, dynamic team focussed on creating landmark projects. As a new-age real estate developer, we are reimagining work, workforce and workplace.Committed to building long-term relationships with our employees, based on respect and transparency, we believe in finding work-life balance and creating a more 'human' workplace while we...
-
Agm/gm
1 week ago
Mumbai, Maharashtra, India Shree Shubham Logistics Full timeDate : 11th January 2023Sr. No.PositionRoleDeptLocationEducational QualificationExperience requiredBrief JD AGM/GM Head Non Agri and 3PL Business Warehousing Mumbai MBA Marketing Preferred years Sourcing New Business in Non agri sector Responsible for Product P&L for NON Agri Business and 3PL. Driving Business Share and Margins Conceptualising and Developing...
-
Agm - Technology Enterprise Solutions
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:RoleAGM - Service Delivery - Planning, process designing and partnership**Job Level/ DesignationM2Function / DepartmentTechnology / TESLocationCorporate office - MumbaiJob Purpose Digital Journey Process revamping and stitching O2C process Enterprise CAPEX and OPEX management Last mile,...
-
Delivery Partner
1 week ago
Mumbai, Maharashtra, India ONIQ SERVICES PRIVATE LIMITED Full timeNeed part time delivery executive for 4 hours of morning shift.Shift time is - 5:30 am to 9:30am.The Pickup location is : Gautam Nagar, Mumbai, Maharashtra MaharashtraDelivery Areas: Town Side Bandra Bhakti park Vile Parle East BKC Bhandup Malad JVLRAll deliveries are to be completed latest by 9:30 AM5 Product type :Food ( packed breakfast + lunch)All orders...
-
AGM - Consumer & Digital Comm
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Consumer & Digital Comm
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Commercial/ Finance- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Agm - Decision Support
1 week ago
Mumbai, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Mumbai, IN- Function: Commercial/ Finance- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
AGM - Business Development - US
1 week ago
Mumbai, Maharashtra, India Flipspaces Full timeFlipspaces | AGM - Business Development - USAGM Business Development is a crucial position that demands high ownership, drive, and a mindset of an entrepreneur.Identifying new business opportunities for our Design and Build services & Institutional ProductsEngage and manage a community of real estate agents, builders, contractors, designers, and architects...