Order Management Executive
2 weeks ago
About FiúnEx:
FiúnEx is a highly specialized profit improvement consulting & staff augmentation firm. We have a developed a niche in Life Sciences sector driving majority of our revenues. Through our unique engagement model and its success, we have experienced extremely tremendous growth in a short duration. We now have presence in US, India, Singapore, Ireland & Mexico. For more details on company, visit our website at
Submit your resume online or send to
Duties and Responsibilities:
- Responsible for managing customers and coordinating with colleagues during the entire
- Prepare and process various orders through appropriate ticket system and case numbers
- Co-ordinating with stores and vendors on stock availability, ensuring timely pickup and
- Perform troubleshoot on all orders and assist to identify and execute various enhancement
- Ensure compliance to all company and business policies and administer all open order and
- Process all customer orders and shipment of products and ensure optimal practices for all
- Inform the customers regarding the dispute on payment terms and conditions.
- Monitor all vendor performance and evaluate all orders and provide all required approvals.
- Complete outbound calls to established customers in order to resolve open queries.
- Verify all order line and prepare order reports on everyday basis and manage all shipment
efficient schedule for projects.
- Escalating customer complaints.
- Print the Invoice and send to customers as and when necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Evaluate all weekly metrics and analyse all continuous improvement project and prepare
- Monitor and process all returns according to financial requirements.
This position will be utilizing the following software
- Manage 2000
- Salesforce
- Microsoft office
- Microsoft Outlook
Desired Skills and Experience High school diploma, general education degree, or equivalent.
- Excellent Verbal and written English communication.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience upto 2 years in the order management and customer support in life sciences/pharmaceuticals industry are preferred.
- Freshers can also apply.
- Comfortable for working in night shift.
- Immediate joiners will be preferred.
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Order Management Executive
2 weeks ago
Pune, Maharashtra, India FiúnEx Full timeAbout FiúnEx : FiúnEx is a highly specialized profit improvement consulting & staff augmentation firm. We have a developed a niche in Life Sciences sector driving majority of our revenues. Through our unique engagement model and its success, we have experienced extremely tremendous growth in a short duration. We now have presence in US, India, Singapore,...
-
Order Management Executive
2 weeks ago
Pune, Maharashtra, India FiúnEx Full timeAbout FiúnEx : FiúnEx is a highly specialized profit improvement consulting & staff augmentation firm. We have a developed a niche in Life Sciences sector driving majority of our revenues. Through our unique engagement model and its success, we have experienced extremely tremendous growth in a short duration. We now have presence in US, India, Singapore,...
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