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Retail Sales Coach

3 months ago

Chennai, Tamil Nadu, India Ather Energy Full time

You'll be our:
Retail Sales Coach

You'll be based at :
Chennai, TN - Zonal Location

You'll be aligned with :
Lead - Training & Knowledge Management

You'll be joining our :
Ownership Management

What you'll do at Ather

  • Executing OJT plan for new joiners in the Ather Experience Centers in assigned territory.
  • Acting as a consultant to sales people and providing helpful advice on coping with jobrelated challenges.
  • Collecting and sharing feedback on the OJT plan with leaders and other CX trainers.
  • Adhering to the Process & SOP.
  • Leading by example on Pitch, Objection handling & Conversion at the Retail Partner locations.
  • Initiating the daily huddle model.
  • Ensuring Ideal customer experience by each team member.
  • Adhering to the OJT schedule and reporting the feedback with a CAPA.
  • Recognizing Top Performers and sharing best practices.
  • Identifying training gaps and bridge through enhanced content for future batches.
Here's what we're looking for

  • 1 years of experience in handling customers at Retail Outlets and at least 6 months of experience in classroom training delivery.
  • Excellent communication skills in English and one local language/ Hindi.
  • Should love to interact with people. Should be able to identify gaps, guide and coach people based on his/her observations and SOPs.
  • Thorough knowledge about sales and customer service operations at Dealerships.
  • Understanding and the ability to groom customer facing teams of dealerships to enhance customer experience.
  • Excellent presentation, and facilitation skills.
  • Knowledge of tools such as Google Suites, CRM, DMS and Salesforce.
  • This will be a traveling job including up to 20 days travel in a month.
What you bring to Ather

  • Must be a selfstarter, wellorganized, and able to manage multiple priorities with competing deadlines.
  • Highly organized, detailoriented, patient & actionoriented.
  • Strong skills in relationship building and interacting with people.
  • An ability to pursue goals, take action, and multitask changing priorities.
  • Any Graduation.