Product Support Team Member

1 week ago


Coimbatore, Tamil Nadu, India CLOUD ASSERT Full time

The Technical Support Engineer is responsible for providing quality support with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Cloud Assert customers.

Individuals with at least 2+ years of experience on relevant Microsoft technologies, along with advanced communication and problem-solving skills. Those who have worked in a global technical support environment will be preferred.

Responsibilities

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, followup and communication of problems to internal and external clients, technical resources, and executives.
  • Ensures information controls, backup and recovery strategies are in place across all environments.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Demonstrate creativity, innovation and high performance.
  • Work with customer resources to successfully support and triage support tickets
  • Confidently provide responsive and exceptional customer service to new and existing customers
  • Provide webbased support for our customers
  • Assist and guide client support requests to conclusion
  • Capture client feedback and participate in product issue resolutions and product enhancement efforts
  • Provide ongoing communication with Cloud Assert Implementation leads and assist projects as necessary
  • Excellent written and verbal communication skills
  • Preferred working knowledge of.
Net, UNIX, Linux, Windows

  • Working knowledge of Cloud and Data center technology, VMWare, Hyper-V, VMM, System Center
  • Windows, Linux, IBM server handson experience preferred
  • Relational databases (like MySQL, SQL Server, or Oracle) and SQL queries handson experience preferred.
  • Remote support experience assisting enduser and technical support related issues
  • Hands on experience on Data center & On-Premise
  • Can identify, triage, and/or resolve complex technology issues in an enterprise environment
  • 13 years' experience in PowerShell
  • Experience in a client facing role (external or internal)
  • Strong knowledge of applicable business areas, the supporting technology architecture and applicable processes
  • Leadership skills, drive for continuous improvement
  • Excellent interpersonal, relationship and negotiating skills
  • Commitment to attract, develop and retain talent
  • Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.

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