Group Manager

1 week ago


Vizag, Andhra Pradesh, India WNS Global Services Full time
Job Description


We are seeking a highly skilled Six Sigma Black Belt Professional with atleast 10-12 years of specialized training in healthcare processes to join our team.

The ideal candidate will be responsible for leading process improvement initiatives, driving operational efficiency, and enhancing quality outcomes within our healthcare organization.

Through rigorous analysis, strategic planning, and effective implementation of Six Sigma methodologies, this role will play a pivotal role in optimizing patient care delivery, reducing costs, and achieving organizational objectives.


Duties and Key Responsibilities:

Process Improvement Leadership:

Lead and facilitate cross-functional teams in identifying, prioritizing, and executing process improvement projects within various departments of the healthcare organization.

Apply DMAIC (Define, Measure, Analyze, Improve, Control) methodology to systematically identify root causes of inefficiencies, defects, and variation in healthcare processes.

Utilize statistical tools and techniques to analyze process data, identify trends, and develop actionable insights for performance improvement.

Strategic Planning and Project Management:
Develop comprehensive project plans outlining project scope, objectives, timelines, resource requirements, and deliverables.
Collaborate with stakeholders to align process improvement initiatives with organizational goals and strategic priorities.
Monitor project progress, track key performance indicators, and implement corrective actions as needed to ensure project success.

Quality Assurance and Risk Management:
Establish and maintain robust quality control mechanisms to monitor and measure the effectiveness of process improvements.
Conduct risk assessments to identify potential hazards, compliance issues, and patient safety concerns within healthcare processes.
Implement strategies to mitigate risks, enhance patient safety, and ensure regulatory compliance in accordance with industry standards and guidelines.

Training and Knowledge Transfer:


Provide training and mentorship to Green Belt professionals, process improvement teams, and frontline staff on Six Sigma methodologies, tools, and best practices.

Foster a culture of continuous improvement by promoting knowledge sharing, skill development, and innovation across the organization.

Data Analysis and Performance Metrics:


Collect, analyze, and interpret data from various sources to assess process performance, identify areas for improvement, and measure the impact of process changes.

Develop performance metrics, dashboards, and reports to communicate key findings, trends, and opportunities for optimization to stakeholders and senior leadership
Qualifications

Qualifications:
Bachelor's degree in Healthcare Administration, Business Administration, Engineering, or related field required; Master's degree preferred.
Six Sigma Black Belt certification from a recognized accrediting body (e.g., ASQ, IASSC) required.
Minimum of 5 years of experience in process improvement, quality management, or operational excellence roles within the healthcare industry.
Demonstrated expertise in applying Six Sigma methodologies (DMAIC, DFSS, Lean) to drive measurable improvements in healthcare processes and outcomes.
Proficiency in statistical analysis software (e.g., Minitab, JMP) and Microsoft Office Suite.
Strong interpersonal skills with the ability to effectively communicate, collaborate, and influence stakeholders at all levels of the organization.
Excellent problem-solving skills, critical thinking abilities, and attention to detail.
Project management experience and PMP certification a plus.
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