Jr. Support Executive

1 week ago


Noida, Uttar Pradesh, India Actas Technologies PVT. Ltd Full time
PayMonk is a FINTECH brand of ACTAS Technologies Private Limited.

Headquartered in Noida, PayMonk is a rapidly growing full service FINTECH Solutions organization, providing cutting edge integrated Digital Financial Transaction Platform to its customers in India.

As a trusted partner to its customers, PayMonk provides its Digital Financial Transaction Platform to its customers by leveraging its strong technology expertize specific to Financial domain.


Products:
Payment Gateway, Payment Wallet, AEPS, PoS, MPoS & services for the same


Looking for Senior Support Executive to play a crucial role in ensuring the seamless operation of our payment systems and delivering exceptional customer service to our clients.

Job brief


We are looking for a Senior Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities:

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives Requirements and skills
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our Fintech industry is a plus
Experience: 0-1 Year

Education

  • Graduate and Post Graduate
Location - Noida

Salary:
Depending on the interview

Experience:

Customer Support: 6 Months (preferred)

- sales: 6 Months (preferred)

- total work: Freshers Can Apply

Education:

  • Bachelor's (preferred)

Location:

  • Noida, Uttar Pradesh (preferred)

Industry:

  • Software Development

Job Types:
Full-time, Permanent

Salary:
₹8, ₹12,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:

- total work: 1 year (required)

Work Location:
In person

Speak with the employer
Expected Start Date: 05/02/2024

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