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Jr. Support Executive
1 week ago
Headquartered in Noida, PayMonk is a rapidly growing full service FINTECH Solutions organization, providing cutting edge integrated Digital Financial Transaction Platform to its customers in India.
As a trusted partner to its customers, PayMonk provides its Digital Financial Transaction Platform to its customers by leveraging its strong technology expertize specific to Financial domain.
Products:
Payment Gateway, Payment Wallet, AEPS, PoS, MPoS & services for the same
Looking for Senior Support Executive to play a crucial role in ensuring the seamless operation of our payment systems and delivering exceptional customer service to our clients.
We are looking for a Senior Customer Support Specialist to assist our customers with technical problems when using our products and services.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our Fintech industry is a plus
Education
- Graduate and Post Graduate
Salary:
Depending on the interview
Experience:
Customer Support: 6 Months (preferred)
- sales: 6 Months (preferred)
- total work: Freshers Can Apply
Education:
- Bachelor's (preferred)
Location:
- Noida, Uttar Pradesh (preferred)
Industry:
- Software Development
Job Types:
Full-time, Permanent
Salary:
₹8, ₹12,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 1 year (required)
Work Location:
In person
Speak with the employer
Expected Start Date: 05/02/2024
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