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Senior Advanced Services Engineer, CSS, Database

3 months ago

Kolkata, West Bengal, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Knowledge/understanding of Indian Banking environment and applications.

Career Level - IC3

As a Senior Systems Engineer, We will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, We will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. We will be expected to work with only general guidance from management while advising management on progress/status.

Responsibilities


• Available to work in 24X7 shift operations when needed

• Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.

• Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.

• Strong DBA skills and relevant working experience with Oracle Database 11g,12c & 19C.

• Experience implementing high availability features of Oracle Database.

• Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.

• Knowledge on DB Security viz. Data Redaction, DB Vault, TDE is required.

• Sharp technical troubleshooting skills.

• Good understanding of support processes.

• Ability to manage escalated technical situations & develop action plans.

• Ability to spot proactive services that benefit of customer.

• Ability to facilitate issues with Development and Support.

Diversity & Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.