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Personal Shopper

3 months ago

Noida, Uttar Pradesh, India Shoppers Stop Full time
Personal Shopper is a frontend customer facing profile into sales & retail operations.

Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends.

PRINCIPLE ACCOUNTABILITIESMotivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.

Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ Assisted image makeovers/ customized buying.

To be the single point of customer service before, during, and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.

Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.

Focus on increasing the Item per ticket and Average Bill ValueEducate non-members about the membership programs and encourage black card enrollmentsSUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURSExcellent written and verbal communication skills with fluency in English.

Dynamic and vibrant personalityKnowledge of / Interest in Fashion trendsHigh Customer OrientationExcellent selling skills.
Basic computer skills and a knowledge of basic Microsoft Office programsMinimum 12th Pass
  • Fashion/ Retail / Aviation/ Hospitality or industry related degree will be preferred.