Client Support

2 weeks ago

Bengaluru, Karnataka, India Paychex Full time

Overview:
Acts as implementation coordinator to complete initial set up of Benefits Administration.

Coordinates efforts of team who are responsible for the client's start up and implementation of BeneTrac software and hardware systems, up to the point where the client has successfully implemented and connected its product suite.


Responsibilities:

  • Acts as primary contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
  • Determines client product needs to ensure client expectations are properly set.
  • Establishes and maintains partnerships with Sales Representatives and Sales Engineers to ensure that all new and current client needs are assessed and met.
  • Creates and manages an implementation timeline including all tasks to be completed to ensure a successful client launch.
  • Manages communications and meetings with internal team members to ensure tasks are being completed and deadlines met.
  • Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
  • Works closely with Implementation team and Sales to provide outstanding support and product implementation to clients.
  • Provides regular status updates to Implementation Supervisor/Manager and Sales to ensure all necessary tasks are being completed.
  • Ensures all enduser deliverables are complete and delivered to client, allowing client to effectively utilize product(s).
  • Partners with ongoing service to perform a professional and thorough transition after implementation is complete.
  • Makes recommendations regarding needs analysis and process improvements for implementation team.

Qualifications:

  • Bachelor's Degree
  • Preferred
  • 2 years of experience in Implementation Corrdination experience.
  • 2 years of experience in Beneftis administration.
  • Ability to build strong customer relationships.

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