IT Support Engineer

1 week ago

Gurgaon, Haryana, India FiscalNote Full time
About the Position The IT Support Engineer reports to the Sr. Director, Enterprise IT and will play an integral role maintaining key FiscalNote systems and supporting the employees who use them. You will work across the entire company and focus on empowering our employees to use our IT technologies to their fullest potential. This is a hands-on position, in which the individual will troubleshoot Level 1 – Level 2 IT requests alongside existing and future IT Support staff.
About the Team The FiscalNote IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees in the US and around the world.
About You You are a technical expert who enjoys solving problems for end users. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a desire to learn new things and an obsession with continuous IT process improvement. You thrive in a dynamic environment where you have constant exposure to new technologies and ever evolving duties. What To Expect In This Position
  • Provide IT support to FiscalNote employees & contractors in both physical and virtual settings
  • Work within FiscalNote's internal ITSM solution, ensuring established SLAs are met
  • Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
  • Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
  • Onboarding and Offboarding of FiscalNote employees
  • Create accounts and deploy workstations to new and existing employees
  • Investigate common user problems and be able to come up with solutions to prevent future issues from arising
  • Research and evaluate new products and services that help keep our IT environment current
  • Create training materials and document common troubleshooting steps in the knowledge base
  • Be able to manage critical issues outside regular work hours
What Sets You Apart
  • 2-4 years of relevant hands-on experience with IT Service Desk or Support
  • Strong written and verbal English communication skills
  • Strong troubleshooting skills in MacOS and Windows
  • Experience with both Google Workspace and MS Office 365
  • Experience with an enterprise-level ITSM platform (FreshService preferred)
  • Experience with Okta, Jamf, and Intune
  • Ability to troubleshoot local network related issues (switches, routers, firewalls, access points, and other devices)
  • Must possess strong organizational, prioritization and people skills
  • Available for on-call duties

PI

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ericsson Full time

    Description Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart,...

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ericsson Full time

    Job Description Job Summary Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of...

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ericsson Full time

    About this opportunity : The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart, passionate about cloud computing, and...

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ericsson Full time

    Job Description Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart,...

  • Support Engineer, SFT

    4 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    JOB DESCRIPTIONAmazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations...

  • Support Engineer, SFT

    2 months ago

    Gurgaon, Haryana, India Amazon Full time

    JOB DESCRIPTIONAmazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations...

  • Support Engineer, SFT

    1 week ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    JOB DESCRIPTIONAmazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations...

  • Engineer - Software Support

    1 week ago

    Gurgaon, Haryana, India Salesforce Full time

    All Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-64053 Gurgaon, Haryana, India 1 position Expires on 30/06/2024 Required Experience 1 - 4 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC): The Software Support Engineer is responsible for providing technical assistance and support to our...

  • Cloud Support Engineer

    1 week ago

    Gurgaon, Haryana, India AWS India - Karnataka - D11 Full time

    Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...

  • Technical Support Engineer

    1 week ago

    Gurgaon, Haryana, India Think Future Technologies Pvt Ltd Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Gurgaon for 3 - 6 Year of Experience on

  • Technical Support Engineer

    4 weeks ago

    Gurgaon, Haryana, India Think Future Technologies Pvt Ltd Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Gurgaon for 3 - 6 Year of Experience on

  • Technical Support Engineer

    4 weeks ago

    Gurgaon, Haryana, India Think Future Technologies Pvt Ltd Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Gurgaon for 3 - 6 Year of Experience on

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Corporate Resources Full time

    Job Description Support Engineer Technical Skills - Essential: Knowledge of Linux and Windows operating System installation and configuration. Knowledge of MS Office(MS Word, MS Excel, etc). Technical Skills - Preferred: Experience with SS7 Knowledge of MySql Qualifications: Diploma/ Bachelor's Degree in CS, IT or similar. Desirable Experience: 0-1 Years...

  • Cloud Support Engineer

    1 week ago

    Gurgaon, Haryana, India AWS India - Delhi - D01 Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...

  • Engineer - Software Support

    1 week ago

    Gurgaon, Haryana, India Salesforce Full time

    Engineer - Software Support Full Time Job Code: G-64053 Gurgaon, Haryana, India 1 position Expires on 30/06/2024 Required Experience 1 - 4 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC):The Software Support Engineer is responsible for providing technical assistance and support to customers 24/7/365. This role demands excellent...

  • Engineer - Software Support

    1 week ago

    Gurgaon, Haryana, India Salesforce Full time

    All Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-61122 Gurgaon, Haryana, India 1 position Expires on 27/06/2024 Required Experience 0 - 1 Years Skills LINUX, GRAFANA, INFLUX DB + 5 more Software Support (TAC):The Software Support Engineer is responsible for providing technical assistance and support to...

  • Customer Technical Support Engineer

    1 week ago

    Gurgaon, Haryana, India WiJungle Full time

    Role DescriptionThis is a full-time on-site role for a Customer Technical Support Engineer located in Gurugram. As a Customer Technical Support Engineer, you will be responsible for providing technical support, troubleshooting network issues, and ensuring customer satisfaction. You will work closely with customers to understand their needs and provide...

  • Application Support Engineer

    1 week ago

    Gurgaon, Haryana, India Tekvaly Full time

    Overview :As an Application Support Engineer, you will play a critical role in ensuring the smooth functioning and stability of our company's applications. Your primary responsibility will be to provide technical support to endusers and internal teams, troubleshoot issues, and ensure timely resolution. This role is crucial in maintaining high levels of...

  • Frontline Support Engineer – Advertiser

    1 week ago

    Gurgaon, Haryana, India Taboola Full time

    What is Taboola? Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more Since our inception in 2007, Taboola's team of ninja-like engineers and digital...

  • Software Support Engineer

    1 week ago

    Gurgaon, Haryana, India Builder Full time

    About We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...