Anti Fraud

1 week ago

Bengaluru, Karnataka, India One Sigma Technologies Full time

BENGALURU /

DATA SCIENCE /

INTERNSHIP

/ ON-SITE

About Simpl

  • Simpl is India's leading 1tap checkout network meant to make payments invisible and money intelligent. It is committed to the simplification and democratisation of digital transformation in the payments space.

As India's foremost consumer experience platform, Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time.

With more than 26,000+ available merchants and millions of trusted users pan-India, Simpl envisions creating an inclusive digital payment experience for India that empowers and fosters trust between merchants and their customers.

Simpl proves a full-stack solution for e-commerce conversion.

It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online.

Through Simpl, merchants can provide consumers with an easy, secure, and intuitive user experience.
About the role

  • As an Intern with the Fraud Ops team, you will be calling the Customers to validate and verify the user's account

Duties and Responsibilities:

  • Calling (Outbound) the users to verify and validate the user's account.
  • Should possess insights into the product & be well versed with tools used by the calling team.
  • Recommend antifraud processes / Ideas to improve the efficiency and effectiveness of the company's Anti-Fraud Models
  • Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud, waste, or abuse committed by clients against our company.
  • Review and research evidence/documents to analyze the overall fact pattern of the claim and synthesize data into a professional report with recommendations
  • Sharing analysis / Reports of suspicious activity and risk management to Managers regularly
  • Researching required information using available resources.
  • Providing customers with the organization's service and product information.
  • Identifying, and escalating priority issues, and reporting to highlevel management.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Other duties as assigned.
  • Should be open to challenges and work with tight deadlines.

Requirements:

  • Open availability and comfortable with rotational offs.
  • Excellent communication skills, including verbal.
  • Ability to work with others in a close manner.
  • Good computer skills, and multitasking skills.
  • Strong interpersonal and communication skills including the ability to interact with clients, and upper management.
  • Ingenuity and persistence to obtain case information not readily available with an eye to detail
  • Ability to work independently with minimum supervision
  • Good organizational skills are needed to manage a high volume of assigned cases
  • Strong analytical and research skills
  • Ability to identify any suspicious activity that includes fraud threats and infringement attempts in time
  • Good communication skills
  • A strategic thinker and holding a good work ethic.
  • Able to maintain customer confidentiality.
  • Any past experience in Fraud Operations would be an addon.

Education:

  • Minimum +2 or Graduation.

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