senior specialist

2 weeks ago


Lucknow, Uttar Pradesh, India HCLTech Full time
ITSM ServiceNow DeveloperMin. 4 Yrs of Exp.
Leads efforts to configures, analyzes, designs, develops, and maintains program code and applications.

Performs detailed and complex unit testing and secure code testing, and issues resolution.4 years of experience with software design and ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods.

Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS.Experience with ServiceNow integration with 3rd party software and applications.

Prior experience with custom application development, developing and implementing API's and solid knowledge of SDLC and Agile delivery.
Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience.
ITIL v3 or v4 foundations certification and ServiceNow application developer/system administrator certifications.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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