Customer Relationship Manager

1 week ago


Kolkata, West Bengal, India BetheBee Full time

Job Responsibilities

Client Communication:


• Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.


• Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.


• Act as a bridge between clients and internal teams, conveying client feedback, requirements, and requests accurately.

Relationship Management:


• Cultivate and nurture positive, long-term relationships with clients, acting as a trusted advisor and ensuring client satisfaction.


• Conduct regular check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling or cross-selling.

Payment Follow-up:


• Monitor client invoicing and payment schedules, ensuring timely payments and resolving any payment-related issues.


• Coordinate with the finance department to ensure accurate billing and invoicing.

Onboarding Support:


• Facilitate a smooth onboarding process for new clients, ensuring all necessary documentation and agreements are completed.


• Collaborate with internal teams to ensure successful campaign setup, alignment with client objectives, and adherence to timelines.


Client Retention:


• Proactively identify opportunities to enhance client satisfaction and retention.


• Address any client concerns or escalations promptly and effectively, striving to resolve issues to the client's satisfaction.

Requirements


• A minimum of 2-4 years of experience.


• Previous experience in customer relationship management, account management, or a similar role within the advertising industry


• Excellent communication and interpersonal skills


• Strong organizational and time management abilities


• Attention to detail and ability to multitask effectively


• Familiarity with advertising campaign processes is a plus


• Proficiency in customer relationship management (CRM) software or related tools



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