Subject Matter Expert

2 weeks ago

Pune, Maharashtra, India Eaton Full time

What you'll do:


The role will be responsible for Maintaining, developing, and improving current Order Management capabilities within the group along with gaining thorough knowledge of the systems and processes.

Ensure deployment of consistent work practices across sites. Provide actionable intelligence around opportunities within the transaction group. Develop and mentor team members on current processes and updates.


The incumbent will be part of CSTS CoE - Pune Aerospace team and work in tandem with the local and the division leadership team to provide support on daily weekly metrics and its review for gap assessment and closure.

Supports transactions processing, gain thorough understanding of the order management processes and bring in improvements. The Role will also be responsible for managing the SOP's, Knowledge Transfer and Business Process Transitions from the Global Sites

  • Strong People Management skills: Develop, maintain and role model a culture that is open to change and innovation, and supports collaboration, respect, and accountability.
  • Lead teams to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment
  • Is an expert on all the tasks under one's purview and can provide functional support to the associates on daily, weekly, and monthly tasks along with query resolution and floor support?
  • To provide transactional support to the team in the absence of an associate and in businesscritical situations.
  • To deliver the business knowledge in terms of Process/ Refresher Training to new and existing associates. Provide team with timely inputs on errors, daily Utilization numbers, skill gap analysis, maintain SOPs and Internal / external audit documentations. Will also require ensuring backup planning to support daily operational activities.
  • Consulting across business operations, providing mentorship, and contributing specialized knowledge.
  • Will be responsible for New employee Onboarding / Orientation, access requirement, Training plan including step up plan.
  • Will be responsible for all due diligence for EndtoEnd process transitions and smooth implementation post go live.
  • Leads daily/weekly business calls independently with stakeholders for proactive communication on planning, prioritization, and necessary action plan for current and future deliverables along with timely information on load balancing and work allocations.
  • Coordination with site stake holders and local leadership team on any Adhoc request / project received on timetotime basis
  • Enables the adoption of lean tools and continuous improvement techniques to drive efficiency. Conduct knowledge sharing sessions to drive awareness and CI culture at team level. Providing the monthly BSC metrics in a timely manner to the OPEX lead, along with closing any gaps identified each month.
  • Define performance objectives and determine acceptable performance levels.
  • Provide recommendations for procedural improvements.
  • Act as the "go to" person within a department or function for questions and problems within his/her area of expertise
  • Lives and drives Eaton Values and creates a positive environment. Actively contribute towards "Enhance
  • Engage and Enrich" culture at SMC

Qualifications:

  • Any Graduate/Postgraduate, with 5 to 8 year of experience in Back Office processes.
  • Should have thorough understanding of the Performance Metrics Assessment and Job Allocation techniques
  • Strong Collaborative Style to drive crosscultural collaboration
  • Strong analytical and problemsolving skills
  • Possesses excellent written and verbal Communication skills
  • Ability to identify underlying opportunities and build on
  • Experience in driving performance without formal reporting for a team of 79 members
  • Experience in Stakeholder communications and Management.
  • Experience of handling process transitions, fair understanding of transition tool and techniques
  • Result oriented and selfmotivated
  • Flexible to work in month end / Quarter end situations into flexible shifts (US).
  • Be creative, innovative, and have an open mind.
  • Strong people Management skills

Skills:

  • Builds strong customer relationships and anticipates/delivers customer centric solutions.
  • Makes high quality decisions.
  • Acts as a coach and motivator to help employees develop and meet their career goals.
  • Fosters an environment where employees feel empowered to experiment, innovate and make decisions.
  • Consistently achieves results, even under adverse circumstances, through self and/or others.
  • Creates and fosters a climate of safety, learning, and continuous improvement.
  • Uses digital technology and processes for creative problem solving
  • Leverage's data to create new insights and make better decisions.
  • Pursues everything with the drive to accomplish objectives; is proactive
  • Believes strongly, cares deeply, and communicates how he/she feels
  • Translates passion into e

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