Guest Service Associate
1 week ago
Join us at Accor, where life pulses with passion
Accor Group, with more than 45 brands and 5,600 hotels in 110 countries, is a pioneer in responsible hospitality. Each brand has its unique personality, but they all share a common goal: to innovate and challenge the status-quo.
By becoming part of our team, you'll embrace the role of a Heartist, as we believe that hospitality is all about putting your heart into your work.
You'll be part of a nurturing environment where you can be your true self, grow, explore different roles, and seize career opportunities both locally and globally.
Exclusive benefits, sector-specific perks, and recognition for your dedication await you. Every task you undertake with us will carry a profound sense of purpose, creating enduring, meaningful experiences for your guests, colleagues, and the planet.
Hospitality is a work of heart.
Join us and become a Heartist.
Primary Responsibilities
Outlet Operation
- Perform opening/closing duties and set tables as per standards
- Provide F&B services following departmental standards
- Check table settings, cleanliness, and side station preparation
- Greet patrons warmly, escort them to tables, and serve F&B according to standards
- Adhere to food safety and hygiene standards
- Remember patrons' preferences for personalized service
- Up-sell F&B offers to maximize revenue
- Thank patrons upon departure and maintain a tidy environment
- Report any issues to management and assist other outlets when needed
Other Responsibilities
- Have a comprehensive knowledge of F&B services, contents, preparation methods, and hotel features
- Be proficient in fire & life safety procedures
- Attend all meetings and trainings as required
- Be punctual, maintain a high standard of appearance and hygiene
- Perform other assigned duties by hotel management
- Secondary/High school education
- Additional certification(s) in Food & Beverage advantageous
- Proficiency in English language
- Knowledge of other languages and local languages is a plus
Your team and working environment:
Introduce the team, property, or office environment briefly to reflect the culture.
Note: Customization can be included for specific local or legislative requirements such as work permits.
Our commitment to Diversity & Inclusion:
We are dedicated to attracting, recruiting, and promoting diverse talent.
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