Chat Support Executive
2 weeks ago
Key Responsibilities:
- Handling customer queries on Chat and Inbound calls
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Educate customers on services and processes
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications
- Minimum of 1 year of relevant experience as Customer care.
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken Kannada & Telugu
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Salary:
Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Experience:
- Calling / Chat: 1 year (required)
Language:
- Kannada (required)
- Hindi (preferred)
- Telugu (required)
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