Centre Head- Financial Planning

2 weeks ago

Mumbai, Maharashtra, India Vitasta Consulting Pvt Ltd Full time

We are looking for someone who can be a partof a fast paced and agile organization and also understands thenuances of a 0 to 1 journey. Someone who is a strategist and isalso a doer. Must be emotionally committed to what we are doing andshould be able to participate in
the companys successthrough having a unique blend of business and role specificknowhow.

The role will be based out of ourCorporate office at Lotus Corporate Park Goregaon Mumbai.

Experience andQualification

10 to 15 years ofexperience

Qualification required isGraduate/Post Graduate

Skills Required

Proven leadership experience in customer service retailmanagement or a similar role ideally within the financial serviceindustry

Strong understanding of personalfinance

Exceptional interpersonal andcommunication skills with a focus on customer centricservice

Ability to leverage technology toenhance the customer experience and streamline operations

A collaborative and innovative mindset with acommitment to fostering a positive educational environment forcustomers and team members alike.

Jobresponsibilities

Develop andimplement strategies to enhance the customer experience within theFinancial Planning Centre.

Lead a team ofspecialists to provide education support and advisory that alignwith our financial products and services.

Managethe operational aspects of the Financial Planning Centre includingtechnology integration customer feedback loops and compliance withregulatory standards.

Collaborate with marketingand product development teams to ensure the Financial PlanningCentre accurately represents our brand and offerings.

Monitor and analyze customer interactions to identifytrends areas for improvement and opportunities forgrowth.

Remuneration andBenefits

We offer fixed CTC basedon merit.

Below are few of theemployee benefits that you will be eligible for:

As an employee you will also be allotted company ESOPs asper the defined matrix.

Medical Insurance forself and family members the premium for which will be borne by thecompany. This is not deducted from the CTC.

Aswe believe in continuous learning you will be eligible forUpskilling program

Doctor on call facility foryou and your dependants (General Physicians SpecialistsCounsellors)

What opportunity are we talkingabout

Apurposedriven workplace where innovation is cultivated failurecelebrated and persistent commitment practiced to solve problemsfaced by our customers partners and members

Fair and equal pay for people of allrepresentations ethnicities and religions

Compensation is a transparent conversation andnot a tactic

We believe in makingtime count in the workplace where we spend close to 50% of ouradult working lives amongst each other

An opportunity to build careers while creatingpositive change in peoples lives. Alleviating their financialstresses worries and helping them achieve true freedom

We do not want to be limited tomentioning what we want in you. Instead let us tell you what wedefinitely do not want.

1. Lack of ambition initiative and energy andthe inability to take ownership and execute.

2.GivingGyan not backed by action and results.
3. Watchingthe clock and calendar while working.
4. A veryriskaverse negative and comfort zone mindset.
5. Rebelswho do not want to collaborate.
6. Selfpraising and PRmanagement for self
7. If you are scared of dealing withnumbers and mathematics.
8. Inability to receivecritical feedback constructively..
9. If you require aconstant reminder of things you have to do.
10. If youneed policing to maintain office decorum.
11. You thinkthe right way to do things is your way.

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