CRM Administrator

2 weeks ago


Delhi, Delhi, India Raykart India Private Limited Full time

Responsibilities:

  • Develop CRM systems to enable better customer service and a better customer experience.
  • Manage customer databases and oversee customer service operations.
  • Design and implement strategies to capture and store customer data.
  • Analyze customer data to identify strategies for improvement.
  • Monitor customer engagement trends and campaign performance.
  • Develop reports and make recommendations on the effectiveness of CRM systems.
  • Identify opportunities to increase customer engagement and customer lifetime value.
  • Resolve customer questions and issues in a timely manner.
  • Communicate and work collaboratively with other departments, such as marketing and sales.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science or related field
  • Experience using CRM systems
  • Excellent communication, organizational, and problemsolving skills
  • Analytical and quantitative skills, with the ability to develop reports and recommend process improvements
  • Able to effectively manage multiple tasks and prioritize work
  • Knowledge of customer service, marketing, and sales processes is preferred
  • Understanding of data analysis techniques, such as segmentation, predictive analytics, data mining, etc. is a plus.

Salary:
From ₹14,106.96 per month

Benefits:

  • Internet reimbursement

Schedule:

  • Day shift
  • Flexible shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work (preferred)

Expected Start Date: 01/03/2023

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