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Production Operations

3 months ago

Pune, Maharashtra, India Equifax Full time

The production operations team is on the front line of operational support and customer service, responding to system incidents in a timely manner and continuously reducing their number and
impact.

The role provides immediate operational support for technology assets and collaborates with the squads to diagnose, troubleshoot and resolve any issues.**
What You'll Do
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Shift based work 24/7 based on Roster including weekends.
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Maintain and continue monitoring Backlog/Prioritisation
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Mentor and guide Junior Prod ops Team members
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Drive Problem tasks resolutions with engineering teams
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Take ownership of customer issues and see them through to resolution
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Research, diagnose, troubleshoot and identify solutions to resolve system issues.
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Maintain a knowledge base and incident run sheet per system, resolutions and known errors.
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Prioritise and manage several open issues at one time.
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Carry the pager and serves on the on-call, after-hours support roster.
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Follow standard ITSM procedures, including communications and escalation of unresolved
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issues.
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Support the SRE team members and take on SRE tasks from time to time
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Lead by example and live by the values of Equifax
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Deliver on any other responsibility given by the manager

What experience you need
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BS degree in a STEM major or equivalent job experience required
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3+ years experience with monitoring tools Appdynamics, DataDog,
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Splunk, Elastic Search or similar
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3+ years' experience in system support, coding or operations.
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Proven work experience as a Technical Support Engineer, Desktop
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Support Engineer, IT Help Desk Technician, or similar role
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Hands-on experience with Windows/Linux/Mac OS environments
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Good understanding of computer systems, mobile devices, and other
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tech products
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Ability to diagnose and troubleshoot basic technical issues
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Excellent problem-solving and communication skills
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Provide step-by-step technical help, both written and verbal

What could set you apart
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Active Cloud Certification
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Proficiency in system administration across Linux/Windows systems
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Proficiency in continuous integration and continuous delivery tooling and practices
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Strong analytical and troubleshooting skills
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Passionate about working within DevOps culture, learning new technologies and automation
- **Takes pride in and ownership of system performance, reliability and optimization