Customer Support Associate

2 weeks ago


Bengaluru, Karnataka, India Iron Mountain Full time
Job Summary


Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards.

Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

DESIRED EXPERIENCE REQUIRED
Any graduate/ post graduate with 2-9 year's experience in Voice or Semi-Voice Customer Support Role
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

THE SUCCESSFUL CANDIDATE WILL
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Interact and partner with customers to address their concerns and resolve their issues from start to finish
Understand how the assigned duties relate to others in the team and how the team integrates with other related teams
Exemplary demonstration of customer focus and customer empathy with every interaction
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