Front Office Executive
1 week ago
Position:
Front Office ExecutiveCompany: Svenska Design Hotels, a European chain of boutique hotels from SwedenLocation: Upscale Boutique Hotel in Lokhandwala Complex, Andheri West, MumbaiSalary: Rs.1.8 to Rs.3.
0 lacs per annumExperience:
2+ years of front-office experience in a business hotelResponsibilities:
Guest Engagement:
Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction
Team Leadership:
Supervise and mentor the front office team, fostering a collaborative and service-oriented environment
Operational Excellence:
Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.
Communication:
Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information
Hospitality Expertise:
Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels
Revenue Optimisation:
Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success
Training and Development:
Conduct training sessions to enhance team members' skills, ensuring consistent service excellence
Qualifications:
Bachelor's degree or diploma in Hospitality Management or related fieldProven experience in front office operations, with a passion for delivering impeccable guest serviceExceptional interpersonal skills to connect with guests and team membersFluent English communication is a must; additional language proficiency is a plusLeadership acumen and the ability to inspire and guide the front office teamTech-savvy with proficiency in hotel management softwareFlexibility to work in a dynamic, fast-paced environmentPlease submit your resume along with your current and expected compensation to
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