Social Media Client Servicing Manager

2 weeks ago


Mumbai, Maharashtra, India Thoughtcom Full time

Responsibilities:

  • Develop Social Media brand strategy for clients
  • Present the Social Media brand strategy for client approval
  • Create content strategy on annual, quarterly, and monthly basis in alignment with digital communication objectives
  • Build content plan based on content strategy
  • Guide content and creative teams to deliver client briefs and monthly content strategy
  • Generate new ideas for content development and presentation on social media channels
  • Ensure brand consistency according to client brand guidelines and internal hygiene standards
  • Provide regular reporting on a weekly, monthly, quarterly, and annual basis
  • Manage vendors for digital marketing activities such as paid media, website & app development, and live amplification
  • Handle billing and follow-ups
  • Collaborate with other teams for proactive ideation to upsell and cross-sell Thoughtcom's offerings

Qualifications:

  • Excellent written and spoken English skills
  • Minimum 5 years of experience in client servicing for social media marketing of large brands
  • Experience in the automotive sector is a plus
  • Proficient with MS Office tools
  • Process-driven with strong time management skills
  • Graduate/Post Graduate degree in Marketing

About Thoughtcom:

Thoughtcom is a comprehensive communications agency partnering with major B2B brands in India and internationally to enhance brand and product narratives on digital platforms. With a focus on creating impactful business outcomes, we continuously evolve strategies to benefit our clients.

Vertical Expertise in Digital Media:

  • Digital Media
  • Social Media B2B Brand Building
  • B2B Communications – Brand and Product
  • Employer Branding on Social
  • Leadership profile building
  • Website development

Industries we serve: BFSI, Manufacturing, IT

The company prides itself on a collaborative, enabling, and empathetic culture.



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