Customer Support Executive

7 days ago


Noida, Uttar Pradesh, India MyOperator Full time
We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer's queries smartly. He should be open to learn and unlearn based on the situational demand.
The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.
Key Responsibility Area
  • Build expert and dynamic knowledge of company products and services
  • Ensure high FCR% for Chat & Calls with Low Resolution time.
  • Good skills required to convert upgrades/References leads from the service call, Email & Chats.
  • Good written skill so that tickets can be handled properly.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding product, Complaints, Request etc.
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible
Requirements
  • 1-2 Yrs of support experience in Customer Service, technical Support, S2S, SAAS.
  • Should have excellent communication and negotiation skills.
  • Should have time management and planning skills.
  • Should have good negotiation & customer prospecting skills.
Benefits
  • Incentive (based on Performance)
  • BYOD/Wi-Fi Reimbursement


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