Patient Care Taker
1 week ago
- To ensure OPD checklist is folowed step by step.
- Welcome the patient with smile
- Introduce yourself to the patient
- Record AR/NCT
- Escort patient to the waiting area/ OPD chamber.
- Coordinate with doctors/ optometrist and call the patients by name when their turn comes.
- For dilation, first check the Identification Band and put the appropriate dilating eye drop.
- Ensure the doctor and the optometrist are in their respective chambers when the patients are ready to be seen.
- In case of dilations and additional procedures required keep the patients informed on timeframes.
- In case of non availaibility of doctor or optometrist beyond the defined stipulated time, escalate the same to the floor manager/ centre manager for immidiate redressal.
- Assisiting the patients and doctors as and when required.
- Provide special care needs to the vulnerable patients.
- If any procedures/ investigations are advised, help the patients to get prompt billing done before starting the procedure.
- In case of emergency patient to be directly taken for the procedure and billing formalities to be handled with the attendants
- Escorting all the patients to pharmacy, optical, counselling as required.
- Ensuring all relevant patients get future appointments.
- Ensure patients to fill the feedback forms available in OPD waiting area.
- Inform OPD manager immediately in case of any grievance of patient.
- Reporting of accidental incidents.
- Prompt in activation of codes and follow codes policy.
Job Types:
Full-time, Permanent
Salary:
₹9, ₹12,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
-
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