Avc:virtual Rm

2 weeks ago

Bengaluru, Karnataka, India Axis Bank Full time

About Axis Virtual Centre:


Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.

The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience

About the Role:

Key Responsibilities

  • Ensure achievement of the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to them
  • Provide premium customer service delivery to their mapped NRI portfolio.
  • Responsible for CASA deepening, NTB lead generation and for providing assistance in NDIAS services
  • Responsible for up selling, cross
- selling, providing regular market information and updates to the customers

  • Manage the NRI portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs.
  • Achieve the monthly assigned revenue targets through effective cross
- sales generating Fee income across Investment, Assets, Cards and Liability products.
- end client support.

  • Strictly adhere to internal control policies and ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations

Qualifications:

Optimal qualification for success on the job is:

  • Graduate or Post graduate from a recognized institution.
  • 2 5 years relevant role/ BFSI sector.

Role Proficiencies:

  • Proficiency in systems related to Banking transactions and services.
  • Good communication skills in both English and local language.
  • Excellent lead generation and conversion skill.
  • Ability to handle pressure and meet deadlines.
  • Ability to successfully work as a part of a team.
  • High sales orientation to meet the sales targets consistently.
  • Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales.
  • Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products.
  • Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

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