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Datacenter Operations Manager

3 months ago

Delhi, Delhi, India Pi DATACENTERS Full time

Role:
Datacenter Operations Manager

Location:
Vijayawada.

Position Summary:


This position gives you an opportunity to plan, organize, direct, and control the activities and resources required to deliver and support the Pi cloud and data center services according to the client's SOW and SLAs.


Roles & Responsibilities:
Lead and manage teams of operations and support
Deliver and support services according to SLA and SOW.
Day-to-day management of all service delivery and support activities.
Ensure consistency of delivery approach; consistent with SL strategy
Manage Major incidents/client alerts
Develop, maintain & win service quality plan or service improvement plan
Promote new service propositions to improve or extend the services to the client. Contract
Review and update SLA; impact assessment of contract changes on service provision Financial Management
Achieve productivity & cost-efficiency savings
Maintain SLA R&I log and follow-up actions aimed at reducing risks to service and service credits
Resolution of operational issues arising from client dispute
Set measurable objectives for the team and individuals to achieve results

Requirements:
6 to 10 Years of exp. Service Management experience in data centers
ITIL trained/certified.