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Tc Support
2 weeks ago
Job Position # 05:
TC SUPPORT POSITION JD:
- Start Date : Immediate to 30 days
- No of Resources for TC Support 0
- Experience 4 to
- Location : Bangalore / Pune
Experience:
- Minimum 45 years Teamcenter Support experience, with at least 3 years supporting a customer Production instance
Mandatory Teamcenter Skills:
- Teamcenter Installation in a distributed environment
- Teamcenter custom template install using BMIDE
- Distributed FMS configuration
- Dispatcher configuration
- Active Workspace Installation and Configuration
- NX and Solidedge CAD Integration
- Working experience in Perl/Batch Scripts
Good to have Technical Skills:
- Catia, AutoCAD and ProE CAD Integration with Teamcenter
- SQL Scripting
Other Mandatory Skills:
- Strong analytical and trouble shooting abilities.
- Loves solving problems
- Has a systematic way to solve problems.
- Should be able to perform root cause analysis and arrive at the right solution
- Excellent verbal and written communication skills
- Team player
- Learning attitude willing to learn new things.
- Basic Linux and Windows Operating System knowledge
Good to Have Skills:
- Mentoring of junior team members
- Use Pareto or 5 Why or any other Industry technique for root cause analysis
- Ability to automate some of the tasks
- Scripting knowledge would be useful
- DBA knowledge on Oracle/MS SQL
Roles and Responsibilities:
- Have to work in shifts, as we are supporting 24×7 customers
- May have to work on Call during holidays
- Document root cause analysis of issues
- Reach out to GTAC for Product Issues and raise IRs
- Communicate with users on issues
- Work with L3 on issues which can't be solved by L
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues
Note:
Apart from technical skills: we will be looking at resources required to work in rotational shift (06:00 AM - 03:00 PM & 01:00 PM - 10:00 PM & 09:00PM - 06:00AM),
Willingness to work in the night shift
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