Process Designer

2 weeks ago

Bengaluru, Karnataka, India BT Group Full time
Process Designer

Job Req ID:15755
Posting Date:05-May-2023
Function:Product & Propositions
Location:RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Salary:Competitive
Why this job matters

As a Process Designer, you will focus on the development of new operational processes within specific propositions and/or business capabilities.

You will work closely with teams defining new proposition/ capability requirements, developing future processes, through engagement with business stakeholders and product teams.

Customer experience is key for this role along with being able to understand the commercial importance of having a good customer journey.

The role works alongside customer experience and solution designers and will be responsible for designing, documenting, and improving processes to meet the desired business outcomes.

You will use process design disciplines to develop efficient, coherent processes which can be easily understood and embedded in business teams.


  • Subsequently, you will work with the development teams in to ensure these processes are engineered in alignment with the design, and any updates to the design are made throughout the delivery lifecycle. You will also work with Operations to ensure the processes are embedded successfully.

Your accountabilities

  • Build, maintain and evolve process component blocks in line with automation, operational and proposition roadmaps
  • Map and align processes to business capabilities and how these are evolving over time
  • Ensure processes are written from a customer centric standpoint fully considering impact on Customer and User Experience end to end.
  • Agree process blocks with operational stakeholders in line with roadmaps and business demand
  • Ensure processes are ready for development and ready to be embedded in business teams upon delivery, contributing to training and deployment into operational teams as required
  • Manage and support operational stakeholders to complete production of knowledge articles and lowlevel work instructions
  • Define the "how", supporting propositions and capability teams to define their demand and clarify requirements through a process lens
  • Support the definition of requirements which will underpin the propostion's service and operational roadmap, through working with product line and operations
  • Advise teams on key gaps in processes and areas of potential improvement
  • Develop processes in line with delivery timelines to ensure effective readiness for engineering teams to begin development
  • Understand the key metrics for each process
Skills required

The skills you'll need

  • Design Pattern Recognition
Service Development
Quantitative Analysis
Design Strategy
Customer Advocacy
Design Delivery
User Experience Strategy
User Journey Mapping
Behavioural Analysis
Agile Methodologies
Requirements Management
User Centred Design
Service Design
Prototyping
Workshop Coordination

Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

  • BT is part of BT Group, along with EE, Openreach, and Plusnet.
  • Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
  • We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:

we'll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.

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