Sales Coordinator

2 weeks ago

Gurgaon, Haryana, India Country Inn & Suites By Radisson Gurgaon Sector 12 - Meeting & Events Full time
Main Duties

Administration

  • Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
  • Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
  • Establishes an efficient trace File to ensure that all business booked is properly tracked.
  • Assists in consolidating and preparing Sales report.
Customer Service

  • Entertains and conducts hotel inspections to clients whenever required.
  • Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
  • Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary followup is conducted in a timely manner.
  • Maintains positive guest and colleague interactions with good working relationships.
Marketing

  • Carefully plans Sales Calls into defined objectives.
  • Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
  • Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
  • Professionally conducts routine telemarketing activities to identify new accounts.
Operational

  • Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
  • In the absence of the Associate Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
  • Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
  • Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
  • Ensures the activities/ events log book is being accurately maintained.
  • Assists in the compilation of Market Surveys and Competitor Researches report.
  • Assists in the distributions of relevant hotel information to clients when required.
  • Assists/ participates in sales blitz.
  • Maintains good relationship with the established clientele and provides all necessary assistance when required.
  • Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
  • Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
  • Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
  • Ensures that a professional and appropriate image is projected at all times while on duty.
  • Ensures professional Sales Calls using Hotel's Consultative Selling principles and SMART Selling philosophies.
  • Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
  • Maintains a detailed knowledge of hotel facilities, features and services.
  • Assists Sales Buddy to followup on all matters in the absence of Sales Buddy.
  • Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
Personnel

  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hotel's Values and Culture Characteristics.

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