Salesforce Administrator

1 week ago


Bengaluru, Karnataka, India Catchpoint Full time

RESPONSIBILITIES:

  • Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot, Outreach, ZoomInfo, LeanData etc.
  • Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with peers and internal customers.
  • Manage and track the status of Change requests throughout the lifecycle, enforce and redefine, as necessary.
  • Perform core admin tasks which includes security and user management, license optimization, process automation, data management, and exception monitoring (runtime, Apex CPU limits)
  • Historical & outdated data cleanup: dashboards, workflows, process builder, permission sets, etc.
  • Work crossfunctionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency.
  • Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity.
  • Administer and configure Salesforce as necessary and provide technical production support to the organization.
  • Create documentation of any business rules/transformations/issues and resolutions.
  • Identify, diagnose, and report technical problems, escalate and track problems appropriately.
  • Participate in the change management process. Drive communication efforts across relevant stakeholders.

QUALIFICATIONS:

Must Have:

  • Salesforce Certified Administrator
  • 3+ years managing Salesforce & Salesforce integrations
  • Minimum 1 year of demonstrated experience in Salesforce CPQ and Conga Composer
  • Experience with Salesforce flows.
  • Experience with Gotomarket systems
  • High level understanding of Apex and LWC framework.
  • Superior data analysis, research, and problemsolving skills.
  • Attention to detail and thoroughness is a must in completing work tasks.
  • Excellent written and oral communication.
  • Strong technical aptitude, and highlevel interest in internet technologies.
  • Bachelor's Degree Required

Good To Have

  • Salesforce Advanced Administrator Certified
  • Certification in GTM systems
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