Asst Mgr-Reservations

JOB SUMMARY

Assists with managing reservations sales-related opportunities, providing training to staff, and maximizing revenue. Focuses on delivering excellent service to customers to drive loyalty and increase account share.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years sales and marketing, guest services, or front desk experience
• OR
• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management; 1 year sales and marketing experience

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new business opportunities to meet revenue goals
• Understands market and competition to drive sales
• Closes suitable opportunities based on property needs
• Maximizes room revenue through effective selling procedures
• Focuses on understanding and meeting customer expectations

Conducting Daily Reservations Sales Activities

• Handles incoming reservations outside parameters
• Utilizes negotiation skills to close deals
• Manages operational aspects of business bookings
• Tracks reservations and maintains accurate records
• Provides exceptional customer service

Additional Responsibilities

• Uses company resources efficiently
• Creates necessary contracts

Marriott International is an equal opportunity employer fostering an inclusive and diverse workforce, committed to non-discrimination.