Manager - Technology Project Support (Project Management &AML)

2 weeks ago

Bengaluru, Karnataka, India MUFG Global Service (MGS) Full time

About Us:

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

For more information, visit

MUFG Global ServicePrivate Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas,EMEA and Asia Pacific

About the Role:

Position Title: Technology Project SupportCorporate Title: Assistant Vice President Internal Title: Manager

Location: Bangalore

Job Profile:

Job responsibilities:

  • Produce and understand technology related documentation (including functional and technical design documents, system architectural diagrams, etc.)
  • Plan, arrange and conduct meetings/teleconferences as necessary to ensure that the FinCrime platforms are working as expected (note: occasional late night/early morning calls can be expected to resolve critical issues)
  • Generate and distribute Branch Working Group decks, weekly/monthly metrics for reporting purposes as required
  • Plan, arrange and conductBranch Working Group meetings with APAC branches
  • Perform root cause analysis on issues raised by Actimize users in the APAC region
  • Manage and address technology queries/requests raised by a wide variety of stakeholders
  • Strict adherence to SLAs and issue resolution timelines (including status tracking and escalation when required in a timely manner
  • Manage all the production support user queries/incidents on a timely manner
  • Communicate effectively outages and system incidences
  • Work collaboratively across functional and technology teams
  • Communicate accurately and efficiently with local, regional and global stakeholders to collect business/user requirements and details about issues, deficiencies or queries raised by the Actimize users
  • Assist in any other ad-hoc systems related tasks

Job requirements:

  • Project management/Incidence management experience is a must
  • Strong technical, analytical and problem-solving skills
  • Production Supportexperience will be an added advantage
  • Ability to work independently with minimum supervision
  • Excellent stakeholder management skills
  • Excellent time management
  • Experience in conflict resolution, consensus building and management of competing priorities
  • Confident and comfortable in dealing with senior management/stakeholders
  • Ability to work flexible hours from time to time due to time zone differences
  • Willingness to take on ad-hoc tasks as assigned from time to time
  • Proficient in Microsoft Office Applications

Equal Opportunity Employer:

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

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