L1 Support

2 weeks ago


Noida, Uttar Pradesh, India SourceFuse Technologies Full time

Job Information:

Work Experience

3-5 years

Industry

IT Services

City

Noida

State/Province

Uttar Pradesh

Zip/Postal Code

201301

  • Job Discription:
  • The role will involve providing Service desk for the A2P SMS platform, both in response to client support issues that have
  • As a Service desk agent, you will be required to perform basic troubleshooting, collect all pertaining details from the
- customer's issue or request, set correct expectations, and manage the creation and handling of support tickets.
  • The Service desk position requires strong communication skills in written and verbal form, as this position is the public
- interface of the support chain.
  • This position is also expected to help increase the entries in internal and public knowledge bases.
  • It will be a 24x7 rotational shift No cab facilities will be provided from the company
Minimum Qualification

  • Experience supporting mission critical fully redundant services with high uptime requirements.
  • Basic understanding of RESTAPI's
  • Basic understanding of networking / internetworking
  • Excellent written and verbal communication skills, fluency in English
  • Excellent problemsolving skills, knowledge of critical thinking frameworks
  • Able to work autonomously without guidance, reacting to and owning the resolution of an issue and escalating to engineering where

- appropriate.
  • Preferred Qualification 1+ years of relevant experience in technical help desk roles
  • B.E. in Computer Science or similar field
  • Familiarity with the SMS Industry or any similar Telco experience
  • Strong understanding of REST APIs
  • Strong foundations of linux/unix
  • Any Cloud Certification
  • IF YOU ARE INTERESTED TO GO THROUGH THE PROCESS,KINDLY APPLY
  • Interview Process:


Assessment
  • Interview Round 1
  • Interview Round
  • Interview Round
3

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