![SourceFuse Technologies](https://media.trabajo.org/img/noimg.jpg)
L1 Support
2 weeks ago
Job Information:
Work Experience
3-5 years
Industry
IT Services
City
Noida
State/Province
Uttar Pradesh
Zip/Postal Code
201301
- Job Discription:
- The role will involve providing Service desk for the A2P SMS platform, both in response to client support issues that have
- As a Service desk agent, you will be required to perform basic troubleshooting, collect all pertaining details from the
- The Service desk position requires strong communication skills in written and verbal form, as this position is the public
- This position is also expected to help increase the entries in internal and public knowledge bases.
- It will be a 24x7 rotational shift No cab facilities will be provided from the company
- Experience supporting mission critical fully redundant services with high uptime requirements.
- Basic understanding of RESTAPI's
- Basic understanding of networking / internetworking
- Excellent written and verbal communication skills, fluency in English
- Excellent problemsolving skills, knowledge of critical thinking frameworks
- Able to work autonomously without guidance, reacting to and owning the resolution of an issue and escalating to engineering where
- appropriate.
- Preferred Qualification 1+ years of relevant experience in technical help desk roles
- B.E. in Computer Science or similar field
- Familiarity with the SMS Industry or any similar Telco experience
- Strong understanding of REST APIs
- Strong foundations of linux/unix
- Any Cloud Certification
- IF YOU ARE INTERESTED TO GO THROUGH THE PROCESS,KINDLY APPLY
- Interview Process:
Assessment
- Interview Round 1
- Interview Round
- Interview Round
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