Community Operations Coordinator

2 weeks ago

Mumbai, Maharashtra, India Third Bridge Full time

Company Description
Third Bridge is a market-leading investment research firm.

We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions.

No other company in the world provides the same holistic investment offering:
our superpower is the combination of human insights and unique investor-led content with a global expert network.

We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.


Job Description Third Bridge Community**Third Bridge Community connects our clients to the highest quality, relevant experts by leveraging our extensive global expert network, thorough pre-qualification processes and a robust compliance framework.


Our clients connect directly with experts in a 1:1 consultation, which is then published on our content platform and made available for other clients to read.

Community's investor-led content offers clients unique insights into companies, markets and investor sentiment.

Community Operations Associates are responsible for supporting our London
- and US-based Community teams in facilitating these consultations between Third Bridge clients and specialists. This includes managing end-to-end logistics to ensure a smooth process for both parties, liaising directly with clients and specialists. You will also be responsible for overseeing the transcription and publishing of content after a call has taken place.

This is an exciting opportunity to work with some of the sharpest minds in financial markets.

Our clients will rely on you for access to the most relevant experts and content to support them throughout their investment lifecycles.

To do so you'll gather a unique set of commercial skills that will help you deliver extraordinary results for both clients and experts, and grow professionally.


Responsibilities

  • Use your negotiation and persuasion skills with industry experts to facilitate 1:1 consultations
  • Manage the logistics of consultations throughout their lifecycle, including scheduling calls between clients and specialists, ensuring compliance requirements are met, overseeing the transcription and publishing process
  • Develop and strengthen relationships with existing Third Bridge specialists, providing them with an excellent experience and great customer service.
  • Collaborate with Third Bridge team members both locally and internationally when executing on client requests across time zones


The work is fast paced - you will be working on multiple requests on any given day, all with tight timelines, and spanning a wide variety of industries across multiple geographies, which you will need to understand at a high level.

We look for individuals who are excited by a hands-on, high performing and resulted-oriented role.

You'll need to think on your feet and adapt your communication style as you speak to people across industries and levels

Qualifications- You must be able to deliver high quality work on a deadline. You will be working on lots of active work streams simultaneously, but that doesn't scare you - in fact it excites you, and you're confident in your ability to multitask and remain organised with high attention to detail.

  • Private equity investors are under a lot of pressure to make decisions fast, but you stay calm and get things done. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support your hours vary according to the client project you are involved in, but you prefer that to a routine job.
  • Your attitude is to roll up your sleeves and you enjoy being in the thick of the action. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game.

Additional Information How will you be rewarded?**-
Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
-
Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
-
Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
-
Health & Well-being:Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
-
Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
-
Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
-
Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation-
Recognition & Rewards: Earn points through our colleague-to-colleague reco

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