Helpdesk Executive

2 weeks ago


Ahmedabad, Gujarat, India Makoto HR Solution Full time
To receive and log calls/complaints/requests from residents and customers.

  • To ensure logging in all the complaints in the helpdesk software.
  • To assign the queries / complaints to technical and soft services team immediately for resolution.
  • To track and close the complaints in coordination with respective stakeholders.
  • To ensure consistent and timely responses to customers within defined TAT.
  • To escalate unresolved complaints and queries to concerned authority for closure.
To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.

  • To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
  • To deal politely with all the stakeholders to understand their concerns, queries, grievances.
  • To notify the facility manager / site team for any emergency situations.
  • To advise guest and resident on safety and emergency procedures.
  • To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
  • To ensure adherence to company and client policies and SOPs.

Pay:
Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Shift:

  • Day shift
  • Fixed shift

Experience:

- total work: 1 year (required)

Work Location:
In person
  • Noc Executive

    2 weeks ago


    Ahmedabad, Gujarat, India YOU Broadband India Limited Full time

    Job Details Position - NOC-Executive/Sr Executive Maintaining usage reports, logs as per the business/statutory requirement Related networking job; switching & routing, interaction with providers & vendors Implementation and troubleshooting Switch/Router network Should have good communications skills. Should be good in documentation Should...


  • Ahmedabad, Gujarat, India Talent Leads HR Solutions Full time

    Opening: 1 Nos. Job ID: 66916 Employment Type: Full Time Reference:Work Experience: 18.0 Year(s) To 25.0 Year(s) CTC Salary: LPA TO LPA Function: IT Software Systems / EDP / MIS Industry: Oil and Gas/Petroleum Qualification: B.Tech/B.E. Computers Location: AhmedabadRESPONSIBILITIES: Oversee technology operations and evaluate them according to the established...

  • Helpdesk Executive

    3 weeks ago


    Ahmedabad, Gujarat, India Makoto HR Solutions Full time

    Job Opening in **luxury Property** **Helpdesk Executive / Customer Relation Executive** Location - Ahmadabad Budget - **15,000 to 20,000** in hand per month **Job Description -** - To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries /...


  • Ahmedabad, India RPM2pi Consultancy Full time

    IT Admin Helpdesk support < 2 yrs exp < 20k budget, Male only ( 3.30 PM To 12 AM shift time) - MOtera, Ahmedabad - Individual with High on Trust and ethics - End to end task handling for any IT helpdesk ticket - Training on processes will be provided where needed - Able to handle networking, firewall, Security etc - Hardware/Software installations and...


  • Ahmedabad, India BeeKayIT NetSec Solutions Pvt. Ltd Full time

    **Roll: - Helpdesk Coordinator** **-: Responsibility: -** - Coordinates the processing of incoming requests to the Helpdesk via Portal and ensures courteous. - Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. - Escalate work orders to second-level IT support and third-level IT...

  • IT Helpdesk Executive

    3 weeks ago


    Ahmedabad, India BeeKayIT NetSec Solutions Pvt Ltd Full time

    Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support requests and...

  • Helpdesk Executive

    4 weeks ago


    Ahmedabad, Gujarat, India Makoto HR Solution Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    3 weeks ago


    Ahmedabad, Gujarat, India Makoto HR Solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...

  • Helpdesk Executive

    3 weeks ago


    Ahmedabad, Gujarat, India Makoto HR Solutions Full time

    **Responsibilities**: - To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To...

  • Helpdesk Executive

    3 weeks ago


    Ahmedabad, Gujarat, India BeeKayIT NetSec Solutions Pvt Ltd Full time

    Serve as the primary point of contact for all IT-related inquiries from end-users and co-ordinate with vendor for the same. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support...

  • Noc Executive

    3 weeks ago


    ahmedabad, India YOU Broadband India Limited Full time

    Job Details Position - NOC-Executive/Sr Executive Maintaining usage reports, logs as per the business/statutory requirement Related networking job; switching & routing, interaction with providers & vendors Implementation and troubleshooting Switch/Router network Should have good communications skills. Should be good in...

  • Noc Executive

    4 weeks ago


    Ahmedabad, India YOU Broadband India Limited Full time

    Job Details Position - NOC-Executive/Sr Executive Maintaining usage reports, logs as per the business/statutory requirement Related networking job; switching & routing, interaction with providers & vendors Implementation and troubleshooting Switch/Router network Should have good communications skills. Should be good in documentation ...

  • Helpdesk Executive

    1 week ago


    Ahmedabad, Gujarat, India Samarpan Facilities Management Full time

    **Skills**: - Room Booking - Mail Drafting - English Communication - Computer Knowledge **Requirements and skills** - Proven working experience in providing Help Desk support - Proficiency in English - Working knowledge of help desk software, databases and remote control - Strong client-facing and communication skills - **Education : Bachelor degree**: -...


  • Ahmedabad, India BeeKayIT NetSec Solutions Pvt Ltd Full time

    Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support requests and...

  • IT Executive

    2 weeks ago


    Ahmedabad, Gujarat, India RK HR MANAGEMENT Full time

    ERP data entry and download analysis Co-ordination with other Department. - ERP software Training to new Employees. - Prepared daily, weekly, monthly reports for different department as per their standard formats - Maintaining office -365 admin - Good experience in Operation Department Making and Submitting Documents online and Off in system - Maintain...

  • Customer Support

    1 week ago


    Naroda, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Care Executive Location - Naroda, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Graduate with Computer MS Office Salary - up to 25000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inboudn Customer Care...

  • ERP Executive

    3 weeks ago


    Ahmedabad, India Rajkamal Builders Infrastructure Pvt Ltd Full time

    **Job Title: ERP Helpdesk Specialist** **Location**: Ahmedabad, Gujarat **Key Responsibilities**: **User Support and Query Resolution**: - Act as the primary point of contact for end-users seeking assistance with ERP system to address user queries for system functionalities, navigation, & troubleshooting. **FAQ Handling**: - Develop and maintain a...

  • Customer Support

    1 week ago


    Bapunagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Care Executive Location - Bapunagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inboudn Customer...

  • Customer Service

    6 days ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Maninagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...

  • Customer Service

    3 weeks ago


    Bapunagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Bapunagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...


  • Ahmedabad, Gujarat, India Makoto HR Solutions Full time

    Qualifications: - Any Graduation JD: - To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective...

  • Customer Service

    2 weeks ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service ExecutiveLocation - Maninagar, AhmedabadCompany Info - Insurance Inbound Helpline or Call Center help deskTotal Openings - 5 Male/FemaleQualification - Min Gradauets with Computer MS OfficeSalary - up to Depends on Exp or InterviewExperience - Freshers or Exp as Customer Support Executive, Inbound Customer Care...