Expert Database Administrator

1 week ago


Pune, Maharashtra, India Altera Digital Health Full time
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions.

At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

A new age in healthcare technology has just begun.

Responsibilities

  • Connect to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, recovery, as well as product installation and system functionality.
  • Communicate progress and resolution to the client and documents all work in a case record.
  • Assist field technicians who are troubleshooting problems or repairing systemrelated issues.
  • Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
  • Stay abreast of current technology in products, design changes, and new products offered.
  • Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
  • Prepare necessary documentation around technical procedures as well as operational procedures.
  • Report defects and design issues to our development teams.
  • Work on most complex databaserelated issues directly with client DBAs, development, and external consultants.
  • Mentor and coaches junior team members.
  • Perform root cause analysis of recurring issues.
  • Act as a single point of contact for clientspecific escalations, providing necessary leadership in the absence of a manager.
  • Perform proactive reviews of client environments to improve system reliability and prevent future support engagements.
  • Assume managementlevel responsibilities as needed, including but not limited to client escalations and meetings. Manages special projects as needed.
  • Provide thought leadership in developing new ideas and processes to improve client satisfaction and outcomes across the client base.

Qualifications

Academic and Professional Qualifications:

  • Bachelor's Degree in an ITrelated field, preferred
  • Microsoft SQL Server Certified, preferred

Experience:

  • 10+ years relevant work experience
  • 23 years total experience should be at the Expert level / Tier 3 support
  • Advanced or expert SQL Server knowledge working in a mid to largesize organization
  • Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
  • Proficient in the following areas:
  • technologies used to host and deploy enterprise software, such as Azure, virtualization, cloud, and Citrix
  • T-SQL, PowerShell, or equivalent scripting knowledge, preferred
  • Verbal and written command of the English language
  • Leadership and business acumen
  • Able to stay organized, manage and prioritize over 10 simultaneous ongoing support investigations
  • Proven ability to mentor, coach, and develop internal education programs
  • Able to lead or provide leadership in project settings, adhering to deadlines and other commitments


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