Nas Fso Adpr Solutions 145551
2 weeks ago
- G1L
- G2L1
- We are the Centralized Support for NAS Clients on their reporting issues and Services forms the frontline support of the project
- Primary support mode is taking incoming Client calls being available for majority of the production timeframe
- Providing the initial troubleshooting assistance to our Clients on their reporting issues and walk them through the changes and empower them in the process
- Think as Owners and make sure the Client receives the support needed and/or reaches the correct team as applicable
- Partner with Solutions (our next level of support) closely to develop domain expertise and effectively resolve Client issues
- Minimum Qualification: Graduates in any discipline
- Absolute flexibility to work in Night Shift
- 5:30pm 2:30am, 6:30am 3:30am, 8:30pm 5:30pm
- 6:30pm 3:30am, 7:30am 4:30am, 9:30pm 6:30pm during DSL
- Since we directly interact with NAS Clients, Excellent Communication skills required
- Able to connect with our Clients on conversational grounds
- Ability to delight and diffuse appropriately
- Excellent written communication and ability to manage Time effectively
- Client Focused and adept to Thinking as Owners
- Analytical thinking with an eye for Improvement/Innovation
- Basic SQL knowledge
- Able to display analytical thinking
- Good understanding of Client Experience
- Should be ready towards learning
- Positive attitude towards changes, challenges and Team dynamics
- Inclination towards innovation
- Handle additional cases to address the Word Load for the Team
- Handle escalated issues towards timely resolution
ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.-
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