Service Enablement Professional

1 week ago

Bengaluru, Karnataka, India BT Group Full time
Service enablement professional

Job Req ID:2687
Posting Date:15-Feb-2023
Function:Infrastructure
Location:RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Salary:Competitive- Why BT?

  • We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
  • Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
  • Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.
  • Key Responsibilities
  • To provide ICT advice and/or professional services to both internal and external clients.
  • Oversee daytoday operation
  • Monitor team performance and report on metrics, training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Suggest and organize team building activities
  • Support Internal Audit Department & Security Teams to Perform regular IT audit to discover gap areas & Address them diligently to be comply with ISO controls.
  • Manage IT Asset Inventory & complete asset lifecyle. Controlling and verifying the inventory levels by conducting regular physical counts and reconciling with the data system
  • To provide operational support ensuring KPIs and SLA are achieved.
  • Supervise repair and maintenance of all IT gadgets.
  • Ensure that the company's data and information are protected from unauthorized access.
  • To draft reports and discuss recommendations based on research with supervisor.
  • Share expertise with peers.
  • May involve liaising with internal, external and third party suppliers.
  • To input to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit/LoB teams.
  • To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
  • To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.
  • Experience
  • Demonstrates competence in own area
  • Typically works with moderate guidance in own area of knowledge.
  • Efficient Problem Solving Skills
  • Applies knowledge/skills to a variety of standard day to day activities.
  • Responds to client requests in nonstandard situations, and investigates all the facts.
  • Understands the key business drivers; and uses this knowledge to focus own work.
  • Prioritises and organises own work to deliver to agreed deadlines.
  • Probes and listens carefully.
  • Able to present information clearly and in an appropriate style to make technical information clear.
  • Able to contribute actively in team activities, sharing experience and ideas.
  • Builds productive relationships internally and externally.
  • Effective Communication Skills

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