Customer Service Specialist

1 week ago


India NIIT Full time

NIIT is looking for Customer Support Representative for Gurgaon location.

Interested candidates can share their resume on Yash or WhatsApp their resume-: Yash

Job Role – Customer Support Executive (Voice Profile)

Experience – 0 to 29 Month

Job Location – Gurgaon

Working days – 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

Job Overview

The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

Roles and Responsibilities-

· Customer Service through calls

· Ensure timely and accurate service delivery at defined productivity levels

· Build client & domain knowledge to be able to deliver a resolution on the first conversation

· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service

Level, Handle Time & Customer Effort

· Maintain Internal Service Attendance & Accountability policies

· Execute issue /query & Client level delivery quality on calls

· Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Desired Candidate Profile-

· Good Communication skills & Inter-personal relations

· Good sales knowledge

· Ability to handle pressure

· Customer centric

· Active listener

· Must be graduate.

Best Regards,

Talent Acquisition Team

NIIT Limited | A-24 Infocity, Sector 34, Gurugram , India| Tel :

E-mail:

LinkedIn:-

Contact No:

Yash



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