Operations and Support Executive

2 weeks ago


Guwahati, Assam, India Vantage Circle Full time

ABOUT THE ROLE

RESPONSIBILITIES

  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
  • Identify and assess customers' needs to achieve satisfaction by going the extra mile to engage customers.
  • Coordinate with crossfunctional teams to achieve the highest level of customer satisfaction.
  • Display accurate and compelling offers/coupons with proper description and detailed information required for a userfriendly experience.
  • Greet customers warmly and ascertain the problem or reason for contacting.
  • Follow communication procedures, guidelines, and policies.

REQUIREMENTS:

  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Advanced computer skills with very good typing speed.
  • Excellent oral and written communication and people interaction skills.
  • Handson experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multitask, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage
A career with Vantage Circle will get you

A "Great Place to Work-Certified" organization

Employee Health Insurance

Empowerment to innovate, take ownership, and drive positive change

Rewards and Recognition incentives and Social Recognition

Continuous Learning & Development opportunities

Appreciation Based Culture

Work Location:
One location

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