Network Engineer
1 week ago
This is a OFFSHORE opportunity, and we are seeking candidates in EST or CST (willing to work EST hour)
This is a 100% REMOTE opportunity. Initial Duration is 12 months with the opportunity for extension.
Responsibilities:
- Providing delivery support for the Network infrastructure, including the Cisco Unified Communications platform, Routing and Switching, Wireless, and Security Appliances.
- Working with the Network Manager to ensure Services meet all aspects of the business needs.
- Working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Reviewing and monitoring internet service billings; communicate with major ISP service providers to resolve billing errors and discrepancies.
- Establishing a networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
- Maximizing network performance by monitoring; troubleshooting network problems and outages; scheduling upgrades; collaborating on network optimization.
- Liaising with vendors and other internal personnel ensuring service levels are met and problem resolution processes are defined and adhered to.
- Reporting network operational status by gathering, prioritizing information; managing projects
- Managed Service Delivery management, including Incident, Problem, Change, Release and Request Management
- Execution of network, telephone and other delivery projects
- Job incumbent is expected to make day-to-day operational decisions based on company policy in conjunction with department standard operating procedures and requirements.
- Position requires daily contact with internal customers, primarily via telephone and email. The incumbent will be the liaison between IT and department customers for applications and service and must have planning and relational skills associated with those tasks.
- The dynamic nature of the IT goals will require growth of all skills and technologies, which will require the incumbent to continue in parallel with these goals.
- Minimum of 3 Years' experience in a similar position.
- Bachelor's Degree in an IT related program or related area or 3-5 years of corporate experience in a similar position.
- CISCO CCNA or similar certification.
- PaloAlto PCNSA, PCNSE preferred, or similar experience.
- Voice or Security certifications a plus.
- Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11x, QoS).
- Proficiency with Cisco equipment, including the UC, IOS, Meraki, and NXOS platforms.
- Experience in network monitoring and performance solutions (OpManager preferred).
- Experience with Cisco ASAs management and security best practices.
- Experience creating documentation for all levels of understanding.
- Ability to make decisions logically by using problem-solving and analytical/strategic thinking.
- Ability to support a large multi-user environment.
- Commitment to continuous development and continuing education.
- General knowledge of operating systems (Windows).
- General knowledge of Virtual networking environments.
- Strong attention to detail with regard to procedures and workflow.
- Understanding and experience of Service Management frameworks and delivery.
- Experience working with a project team and on projects.
- Excellent communication (both verbal & written) and customer service skills.
- A self-starter able to work independently but comfortable working in a team environment.
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