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Deputy General Manager
1 week ago
Job Role:
- ØDeveloping process enhancement strategies and solutions ØManaging CI Projects inside the shared service center and with the Business Units ØAssess, monitor, and enhance process efficiency and effectivenessØCollaborating with other stakeholders to enhance productivity and staff satisfactionØTraining, mentoring, and guiding team members on Lean Six Sigma methodologiesØStaying up-to-date with developments in management and process optimizationØParticipating in project planning, documentation, process mapping and establishing clear goals/metrics to ensure return on investmentØAnalyzing & Documenting company processes and proceduresØFacilitating Kaizen, VSM, FMEA and RCA workshops to improve organizational processesØPartnering with business units to identify CI training needs and facilitate/ arrange the required sessionsØProvides actionable data to various internal support groups as and when neededØPerform other ad-hoc duties as assigned
ØAdvanced degree in engineering/ business studies/ economicsØBlack Belt certification is a must from recognized institutionØAt least 7-10 years' experience in leading OTC CI projects (Lean Six Sigma, workshops or other) across Quote, Booking, Order Processing, Collections and/or Cash Applications ØExperience is a large multi-national corporation service center or BPO is highly desirableØExperience in working on strategic projects within a shared services environmentØAbility to influence change, deal with ambiguity and drive best practices.
This includes process improvement initiatives in a fragmented IT landscapeØExcellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees ØStrong leadership qualities to work within a matrix business model, deal with ambiguity, and to solve business problems that create shareholder valueØEnglish proficiency required; written and verbal ØExceptional listening and advanced analytical skillsØSolid time management skills and the ability to juggle multiple tasks at onceØAbility to communicate effectively and deal with diverse individuals, groups, and all levels of the organizationØIntermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and researchØProficient with Excel management (consolidate different data bases, V Look ups, Power Query, Power Pivot, Distinct Count, Dashboards elaboration, etc.)Condition :
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