Customer Care Advocate I

1 week ago


Hyderabad, Telangana, India Regal Beloit Corporation Full time

Job Description :
A dynamic person with 2-3years years of experience in Customer Service / Inside Sales.

The candidate would be expected to understand and assign the Salesforce cases to the Customer Service advocates and responding to the customer in needed.

SFDC Case Handling in Categorization SAP SD Creating/modifying, Displaying SO, Quotations in order to extract the information.

Basic to Intermediate Excel Skills preferred Good in mechanical drawing reading Good Coordination with internal and external stakeholders for having relevant data and information.

Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products Strong communication/interpersonal & organizational skills Strong ability to manage daily workload

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