Customer Service Executive
2 weeks ago
Make outbound calls to potential customers based on a provided list or database.
Have a good understanding of the products or services being offered in order to effectively communicate their features and benefits.
Conduct follow-up calls to existing customers for feedback, additional sales, or customer satisfaction surveys.
Maintain accurate records of customer interactions, including details of inquiries in CRM
Follow provided scripts and guidelines during calls to ensure consistent communication and messaging.
Previous experience in telemarketing or customer service is a plus.
Salary:
From ₹10,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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