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Lead Specialist TCOM Guest Services

3 months ago

Bengaluru, Karnataka, India Target Full time
About the company:

Join a team of over 400,000 members worldwide at Target, an iconic brand and one of the top retailers in America. At Target, you'll contribute to bringing joy to families every day, while also investing in and supporting the communities we are part of.

Target Enterprise Services (TES) plays a crucial role in communication, connecting with guests and team members. From guest service experts to financial analysts, TES is at the forefront of maintaining Target's outstanding reputation. Through exceptional service, TES builds loyalty and satisfaction among our guests and team members.

As a Lead Specialist in Guest Services, you'll engage guests on the Guest Services platform to enhance relationships, foster loyalty, and drive sales. You'll handle guest inquiries efficiently, resolve issues, and provide a positive Target experience with each interaction.

Key qualifications:

  • Bachelor's Degree from an Accredited University
  • 1 to 3 years of customer service experience, preferably in a Chat environment
  • Strong verbal and written communication skills
  • Experience in handling escalated guest complaints
  • Ability to work in 24/7 shifts, ideally in US time zones