Arabic Translator

Job Title

Executive :
International Patient Services

Band

B1

Department

Growth & Development

Sub Department

International Patient Services

Administrative Reporting

Senior Manager / GM / AVP /

CMO:
International Business Development

Functional Reporting

Chief Marketing Officer

Key Relationships

Healthcare Facilitators; Medical Personnel (Doctors); Government Officials; Foreign Embassy Officials; International Healthcare Insurance Companies; International Hospitals; Immigration Officials.

Main Objectives of the Role

Online Query Management

Reverts on medical queries by partner HCFs

Complete International Patient Logistics & On-ground Coordination

Work location

Meitra Hospital Kozhikode

International Locations (As & When Required)

Position Type

Permanent (Full-time)

Travel required

As and when business requirements are present

JD (Reference No)

JOB RESPONSIBILITIES
Key Responsibilities

(Functional)

• Online and telephonic coordination with Patients, Doctors, Embassy Officials, Immigration Officials, Patients Facilitators Healthcare Insurance Company Officials and International Tours & Travel Operators.
• Supporting language translation services between doctors and patients, patients and HCFs, supervisors and patients supervisor and patient facilitators etc.
• Ensuring resolution of all medical enquiries from international patients, doctors, caretaker's facilitators, and other associated healthcare entities / officials.
• Submission of financial quotes to patients, doctors, TPAs, facilitators and insurance companies.
• Complete onground logistics and coordination for international patients as part of operations including patient registration, appointment bookings, travel coordination, lodging and boarding coordination, OPD & IPD coordination, patient counseling etc.

Key Responsibilities

(Administrational)

If applicable

• Developing SOPs for International Patient Service standards.

Additional KRA's (If any)

• Coordination for organizing camps &/or clinics at international destinations.
• Driving patient and facilitator engagement initiatives online, offline and onground.
• Developing revenue enhancement ideas and initiatives for the department of international patient services.

QUALIFICATION | SPECIFIC SKILLS

Required| Preferred Education

Minimum:
Graduation (Any Stream)

Preferable:
Post-Graduation (MBA / MHA)

Competence | Knowledge | Specific Skills

MS Office

Google Search

Broad KPI's (if any)

Good, Smart Grooming

Ability for quick learning

Communication & Interpersonal Skills

Accepted by:
Employee.

Name:

Reviewed by:
Reporting Manager/HOD

Name:

HR SPOC:

Name:

Signature:

Signature:

Signature:


Date:

Date:

Date:

Salary:
From ₹20,000.00 per month

Schedule:

• Day shift

Speak with the employer
Application Deadline: 07/08/2023

Expected Start

Date:
30/08/2023

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