Customer Support Executive

2 weeks ago


Delhi, Delhi, India Vecmocon Technologies Full time

Job profile :
Customer Support Executive

Company Description:

We are an IIT Delhi-incubated deep-tech EV startup.

Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility revolution in India.

We are a young company with futuristic vision and stellar aspirations. We are a passionate team with capable and empathetic leadership, a great working environment and collaborative team culture.

Visit our website to know more

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Key responsibilities:

  • Handle customer inquiries and complaints via calls.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal departments to resolve customer issues.
  • Follow communication procedures, guidelines, and policies.
  • Stay updated on product knowledge and be able to answer questions regarding products or services.
  • Identify and escalate priority issues to appropriate departments.
  • Provide accurate, valid, and complete information by using the right methods/tools.

Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Minimum 2 years experience in call process and using software like Exotel, Call Desk etc.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to work independently with mínimal supervision.

Salary:
From ₹20,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Work Location:
In person

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