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AV Support

3 months ago

Pune, Maharashtra, India Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Responsibilities

AV device management, including configuration & installation of AV devices, e.g., Poly,
Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions
 Perform routine testing and problem diagnosis for projectors, microphones, speakers,
amplifiers & LCD/Plasma Displays
 Perform preventative maintenance to resolve problems or identify resolution to appropriate
vendor or manufacturer
 Coordinate with AV equipment OEMs for resolution/workarounds, when required
 Assist with company meetings/functions that require use of AV infrastructure (audio, video
conferencing, webcasting, visual display or projection, and control system (AMX, Crestron)
operations
 Manage ticket queue to respond to user requests
 Setup and breakdown of all onsite meetings
 Daily system testing to ensure equipment and room functionality
 Perform remote testing for local and regional offices
 Videoconferencing experience including operation, call set-up and equipment
 Establishing and testing of individual and group VC sessions, i.e., meeting support, including
consultation of users on best connection type

Skills and Abilities:

 Effective communication with peers, customers, and colleagues across the business
 Ensure operational availability of all dedicated AV and Video Production environments
 Ability to work autonomously and think independently
 Good knowledge of Windows based devices
 Ability to balance multiple tasks and meet deadlines with changing priorities
 Strong organizational skills and excellent attention to detail
 Excellent communication and interpersonal skills, both verbal and written
 Demonstrated customer service focus and client communication skills
 Ability to work from different office locations in London and the South-East when required
 White glove support for VIP meetings and events

Expertise:

 3+ years' experience of AV support in a corporate environment
 High level of experience with Microsoft Teams and O365 integration
 CCNA Video, CCNA Routing & switching is desirable
 Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume on @